Fraud & security

DoorSplit sells tickets and collects donations for live events. Card payments are processed by Stripe. This page explains the checks we run before an organizer is paid, and what happens when a payment or an account looks risky.

How a payment moves

Buyers pay DoorSplit. We do not store full card numbers. After our payout rules allow it, we transfer the organizer's share to their connected Stripe account. Stripe then pays that account's bank on its own payout schedule.

A charge that succeeds is not the same thing as money in the organizer's bank. The card payment, our transfer, and Stripe's bank payout are three separate steps. Any one of them can be held if fraud checks have not finished.

Identity before an event can take money

A paid event or donation campaign cannot be published, and cannot accept a payment, until the organization's Stripe account has finished Stripe's identity checks. Free events that do not collect money are not held to that requirement.

Stripe Radar

Every card payment and every connected account is scored by Stripe Radar. Radar uses that fraud score, along with its other risk signals, to decide whether a payment is safe to accept.

• Payments. When Radar judges a charge fraudulent, the payment is blocked and does not complete. The buyer is not charged, and no ticket or donation is issued.
• Accounts.When a connected account's risk is elevated, DoorSplit's Radar rules can pause payouts to that organizer's bank and can pause new payments on the account. This can happen hours after an earlier charge succeeded. A fraud score in the elevated range is enough for Radar to hold money even though the original payment went through.

While an account is paused or under review, DoorSplit stops new sales on that organization's events and does not send payouts that are still waiting. Organizers see an account-review notice and receive an email. Selling resumes only after the review clears.

Limits for new organizations

A new organization can create events and accept payments as soon as Stripe has verified it. Until it has a processing history, two caps apply to each event or campaign:

• $500 in card sales (tickets or donations)
• 50 tickets on a ticketed event

Those caps lift once the organization has processed $500 in lifetime sales, or when DoorSplit support reviews the organization and raises the limit. Write to contact@doorsplit.app if you need a higher limit for a legitimate event.

When organizers are paid

We do not transfer funds the moment a sale happens. Two waits apply, and the transfer is sent only after both have passed:

• New organizations. No payout is sent until 5 days after the organization was created, so we can confirm the payments are legitimate. Support can release a reviewed organization sooner.
• Card settlement. A card payment takes about 2 business daysto clear into available funds (longer for some cards and countries). We wait until the charges in that payout are old enough to have cleared. We do not pay an organizer out of other organizers' money.

Completing an event, requesting a donation payout, or asking for an instant payout does not skip these waits. If the payout is not ready, it is scheduled and sent automatically. The event page shows the date. Instant payout, which carries a fee for sending money immediately, is declined during the wait.

After we transfer funds, Stripe still has to pay the organizer's bank. If Radar has paused payouts on that connected account, the money stays held at Stripe. It does not go to the bank, and nothing is in transit, until the pause is lifted.

If something looks wrong

Repeated declined or blocked payment attempts on an event can turn sales off for that event. Refunds void the ticket or donation. A refunded ticket is not valid at the door.

If your account is under review, or a payout is taking longer than the schedule above, contact contact@doorsplit.app. Include your organization name and the event.

These controls sit alongside our Terms, which allow DoorSplit to withhold or reverse a payout when we believe the service is being misused or when our payment provider requires it.