Guides & answers

DoorSplit helps you sell tickets, run the door, and split payouts—whether you are a venue, band, promoter, or volunteer at the entrance.

Use the menu on the left (or the drop-down on your phone) to jump to any topic. Organizers should start with Getting started. Door staff should open For door staff.

Create a free account, then create your organization (band, venue, promoter, or other). Add a logo and hero image if you like—they show on your public pages and widgets.

Invite teammates from your organization settings so everyone who needs access can help manage events.

Connect a bank account through our secure partner (Stripe) so you can receive payouts after your events. You only need to do this once per organization.

Create an event with a name, description, poster, venue, and date and time. Set your ticket price using up to three tiers— for example early bird, advance, and door—or use a single price for the whole run.

Each tier can have an end date; when that date passes, the price automatically moves to the next tier. That way fans are always charged the right amount without you updating the event manually.

Invite other organizations (another band on the bill, the venue, a promoter) or individual people (such as someone working the door) as collaborators on an event.

You can assign each collaborator a percentage of ticket revenue. After the event is complete, DoorSplit calculates each party's share and handles payouts according to those splits (see the payouts section for timing and bank setup).

From your event admin area you can create up to three widget layouts—pick a style, theme, and colors that match your site. Copy the snippet and paste it where you want events to appear.

Official WordPress and Drupal modules are available if you prefer to build from your CMS. The widget works on any normal website that allows HTML and JavaScript.

Developers can also use the API documentation for custom integrations.

Share a link to your event page—it works great on phones. Fans can buy one or more tickets in a few taps. They receive tickets by email and can add them to Apple Wallet when available.

Group tickets share one QR code, so a group can arrive at different times and still use the same code.

You can also create a static door QR so people at the venue can pay without a long line at the box office—the door person can still scan or sell from their device as a backup.

Payment options adapt to each buyer's device: Apple Pay and Google Pay when available, then other fast options, with card entry as a fallback. At the door, compatible devices can accept contactless tap-to-pay for an even quicker checkout.

Each event can include a limited number of guest passes. Collaborators can send them to friends, press, or crew. The guest receives a normal ticket by email that scans like any other ticket at the door.

Upload Bandcamp download codes to sell alongside tickets. You can offer a discount when someone buys a ticket, or allow album-only purchases for people who are already at the show.

When an event is marked complete, DoorSplit splits revenue according to your collaborator percentages. Payouts typically finish within a few business days, depending on bank and card network timing.

Cash sales at the doorare tracked in your reports so you know how many tickets moved and for how much, but that money stays with you in person—it is not run through the card network. Your revenue view shows each party's cash share so you can settle up offline.

The event organizer sends you an invitation email for that specific event. Open the link, sign in (or create your account), set your name if prompted, and you'll get access to scan and sell.

On supported phones you can install the native app for contactless (tap-to-pay) sales. If you only need scan and standard card/QR sales, the web app may be enough—ask your organizer what they expect at the door.

Open Scan tickets and allow camera access. Each scan shows clearly whether the ticket is good, already used, not valid, or— for a group—how many people you should admit.

You can also search by name, email, or ticket ID if someone cannot find their QR code.

Walk-up sales can work in three ways:

1. Tap to pay (contactless) — Choose the number of tickets and use contactless on a supported device so the buyer taps their phone or card. This uses the mobile app. After payment, you can offer a receipt QR if they want one.
2. Buyer pays on their phone— Generate a payment QR. They scan with their camera, pay on their device, and you'll see when it's OK to let them in.
3. Cash — Choose the number of tickets and use Sold for Cash. You confirm you collected cash; tickets are issued right away. Optionally enter the buyer's email for a receipt; otherwise show them the entry QR on the screen.