Privacy Policy

Effective date: April 13, 2026

DoorSplit ("we," "us," or "our") operates the doorsplit.app website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

1. Information We Collect

Information you provide

  • Account information: name, email address, and phone number when you create an account or sign in via a third-party identity provider (Google, email OTP, passkey).
  • Organization information: organization name, type, website, and Stripe Connect account details for event organizers.
  • Event and ticket data: event details you create, tickets you purchase, and associated transaction data.
  • Payment information: payment details are collected and processed by Stripe, Inc. We do not store full credit card numbers on our servers.

Information collected automatically

  • Usage data: pages visited, features used, timestamps, referring URLs, and browser/device information.
  • Cookies and local storage: we use localStorage to store authentication tokens (access token, ID token) for session management. We do not use third-party tracking cookies.

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process ticket purchases, issue tickets, and facilitate payments between buyers and organizers via Stripe
  • Send transactional emails (ticket confirmations, receipts, event updates)
  • Authenticate your identity and manage your account
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

  • Payment processing: transaction data is shared with Stripe to process payments, issue refunds, and facilitate payouts to organizers.
  • Event organizers: when you purchase a ticket, the organizer receives your name and email to manage event entry and communicate event-related updates.
  • Service providers: we use AWS for infrastructure hosting. Data is processed and stored in the United States.
  • Legal requirements: we may disclose information if required by law, court order, or governmental authority.

4. Data Retention

We retain your account information for as long as your account is active. Transaction and ticket data is retained for accounting and legal compliance purposes. You may request account deletion by contacting us.

5. Data Security

We use industry-standard security measures including encrypted connections (TLS), secure authentication (JWT with RS256 signing), and access controls. Payment data is handled by Stripe, a PCI DSS Level 1 certified provider. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

To exercise any of these rights, contact us at contact@doorsplit.app.

7. Third-Party Services

The Service integrates with:

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@doorsplit.app.